Grow your business. Let AI handle the busywork.
Bring Messenger, WhatsApp, Instagram, and Telegram messages into one inbox. DutyPilot AI replies using your product information, and your team can step in when needed.
Create an account and connect your product information and messaging channels.
Thread & Tote
Active now
Illustrative conversation. Products, prices, and delivery details are examples; your connected setup supplies the actual information.
One inbox for messages from all your connected channels.
DutyPilot brings conversations from your connected channels into one team inbox.
From the first question to post-purchase support
Answer questions, share product information, and bring in your team from one inbox.
See new messages in one place
View messages from your campaigns and pages in one inbox, with the conversation context your team needs.
Inquiries resolved autonomously
Median first response time
Citation accuracy
Based on real DutyPilot customer data, 2026
CASE STUDY · LOCAL BRANDS
How local stores cut first-response time
DutyPilot
Online
The conversation opens on WhatsApp
Manage customer conversations in one place
Add product information, answer customer questions, and collaborate with your team in one place.
AI WORKSPACE
DutyPilot AI helps your team find information and respond
This reply uses relevant information from your delivery policy.
Answered
4,812
Source included
96%
Sent to team
2.3%
TEAM HANDOFF
AI replies, your team steps in when needed
RafiaAI
WhatsApp · Order question
TanvirAI
Instagram · Size question
NabilAI
Messenger · Team support requested
Your information, your control
Add your product information to help AI respond with context
dutyai · search · Refund_Policy_2026.pdf
dutyai · summarize · API_Integration_Spec.docx
100+ integrations
Connect the tools your team already uses
Bring customer messages, product information, and team workflows together by connecting DutyPilot to the channels and tools you use.
WhatsAppMessengerInstagramTelegram
DutyPilot AIWhatsApp × DutyPilot
Messaging
View product, order, and delivery questions from WhatsApp in one inbox. AI can respond using connected information.
CHAT PREVIEW
DutyPilot · CHAT PREVIEW
Customer
10:24
DutyPilot AI
10:24 ✓✓
Try the demo yourself
Switch channels, ask a question, inspect the answer sources, or try a team handoff—all in this browser-based demo.
"Tracking number: DHL-9982341 · Estimated delivery: 2–3 business days"
Customer conversation examples
These cards are illustrative samples, not actual customer reviews.
When someone asks about black, the connected catalog makes it easy to show the available color options.
Sizing details are easy to find in the product information while answering a shopper.
If a design is not quite right, related pieces can be shared in the same conversation.
Messages from connected channels are easier to follow in one inbox.
Delivery-area details can be included with the information used to reply.
A request that needs personal attention can be sent to our team.
Product details help answer parents’ questions about children’s clothing sizes.
Adding usage notes gives the assistant helpful context for everyday product questions.
When someone asks about black, the connected catalog makes it easy to show the available color options.
Sizing details are easy to find in the product information while answering a shopper.
If a design is not quite right, related pieces can be shared in the same conversation.
Messages from connected channels are easier to follow in one inbox.
Delivery-area details can be included with the information used to reply.
A request that needs personal attention can be sent to our team.
Product details help answer parents’ questions about children’s clothing sizes.
Adding usage notes gives the assistant helpful context for everyday product questions.
Gift-wrap availability can be answered using the service details we provide.
Material and care information can be kept alongside each jewelry item.
New collection DMs are easier to review when they arrive in one inbox.
Model-specific features can be checked against the matching product details.
Customers can compare color and size information before placing an order.
Usage instructions and ingredients give the team a reference for product questions.
Listed ingredients are easy to share when someone asks what a product contains.
Keeping fabric colors and measurements together helps with common shopper questions.
Gift-wrap availability can be answered using the service details we provide.
Material and care information can be kept alongside each jewelry item.
New collection DMs are easier to review when they arrive in one inbox.
Model-specific features can be checked against the matching product details.
Customers can compare color and size information before placing an order.
Usage instructions and ingredients give the team a reference for product questions.
Listed ingredients are easy to share when someone asks what a product contains.
Keeping fabric colors and measurements together helps with common shopper questions.
When stock needs confirmation, the conversation can be routed to a teammate.
The team can refer to the same delivery and return policies when replying.
Product details help shoppers compare options for their skincare routine.
Conversation history makes it easier to understand what a customer has already asked.
Capacity and feature details help customers compare travel bags.
A size guide gives the team one place to check fit-related questions.
Care instructions for pet products are easy to share from the same workspace.
Course inquiries can be answered using the information added to the workspace.
When stock needs confirmation, the conversation can be routed to a teammate.
The team can refer to the same delivery and return policies when replying.
Product details help shoppers compare options for their skincare routine.
Conversation history makes it easier to understand what a customer has already asked.
Capacity and feature details help customers compare travel bags.
A size guide gives the team one place to check fit-related questions.
Care instructions for pet products are easy to share from the same workspace.
Course inquiries can be answered using the information added to the workspace.
Loved by customers, backed by numbers
4.9/5
★★★★★Out of 1,200+ conversation ratings
4.8/5
★★★★★Out of 640+ conversation ratings
4.8/5
★★★★★Messenger
Out of 560+ conversation ratings
4.7/5
★★★★★Web widget
Out of 380+ conversation ratings
4.6/5
★★★★★Voice
Out of 190+ conversation ratings
Built to resolve, not just replay
Every number below comes from real DutyPilot conversations — measured across connected channels, not a demo environment.
of inquiries resolved autonomously by the AI agent with cited answers
median first response time across every connected channel
channels unified into one inbox — web, WhatsApp, Instagram, Messenger, Telegram
citation accuracy, so customers always get verified information
Answers to common questions
Learn about setup, channel connections, and using DutyPilot.
Start managing customer messages
Add your product details, connect your messaging channels, and bring your team into conversations when needed.